Madame Rosé Shoes offers you a guarantee of 90 calendar days from the date of purchase for damages considered as factory defects such as:

  • Seam defects
  • Detached sole

Madame Rosé Shoes does not offer you a guarantee For cases where it is determined that the damage caused was due to misuse or natural wear of the product, such as:

  • Bumps / Scratches
  • Excess humidity
  • Worn soles

To request a warranty, send an email to gerenciacomercial@madameroseshoes.com or write to (57) 314-3761463 with this information:

  1. Contact name
  2. Phone number
  3. Product photo
  4. Brief description of the arrangement or guarantee requested

Once we receive the specified information, we will evaluate the case and send you the authorization along with the steps to follow. Keep in mind that the authorization of repairs is granted according to each case and may not be granted if we determine that the damage occurred due to inappropriate use or natural wear of the product. Repairs can take 15-20 business days.