RETURNS & EXCHANGES

1. CHANGES OF PRODUCTS IN SALE OR DISCOUNTED

Products sold at a discount have NO change by size or by reference

2.CHANGES IN PRODUCTS BY SIZE OR REFERENCE

Except for discounted products, all products of the Madame Rosé Shoes brand may be exchanged, provided that the customer communicates his intention to return the product (s) purchased within a maximum period of up to 10 business days from the date you receive the product and that they meet the conditions set out below:

  1. The product must be in perfect condition. It should not be used or altered.
  2. The costs of the change will be assumed 50% by Madame Rosé Shoes and the remaining 50% by the client.
  3. The change is subject to inventory availability, in case of not having the size indicated for the change, the balance will be made available to the client for a future transaction valid for 6 months from the date of receipt.
  4. In the event that the value of the product to be exchanged is of a lower value, Madame Rosé Shoes will grant a balance in favor of the client for a future transaction valid for 6 months from the date of receipt of the product.
  5. If the product has a manufacturing defect, you must inform immediately to make the respective change, but said product must not be used or altered, otherwise we will proceed to fix it, it cannot be changed.

If you make the change outside of the stipulated period (after 10 calendar days) or the shoes have been worn or damaged, Madame Rosé Shoes will not be able to accept the change. We will inform you in writing or verbally and the product will be returned to the initial shipping address.

In case you request a second change to the same order, Madame Rosé Shoes reserves the right to accept or reject the second request.

3. RETRACT RIGHTS

In accordance with the enshrined in Law 1480 of 2011 art. 47, the maximum term to exercise this right, is 5 business days from the moment the Customer receives the product. The product must be returned in perfect condition, UNUSED and with all its original packaging.

In case all the aforementioned conditions are met, Madame Rosé Shoes will return the total amount paid, without discounts or withholdings, and the term for the return of the Money may not exceed 30 calendar days. Transportation costs incurred in returning the product will be borne by the Customer.